Shipping policy

All orders are processed within Monday to Friday business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping option	Estimated delivery time	Price
DHL Express UK	1 to 2 business days	£8.99
DPD	(Order by 2pm)	£5.99
Royal Mail Tracked 24	1 to 2 business days	£4.95
Royal Mail 48	1 to 2 business days	£3.95

Local delivery

Free local delivery is available for orders over £50 within [UK based orders]. For orders under £50, we charge £3.99 for local delivery.

Deliveries are made from 9-5pm on [Monday-Sunday]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within X to X business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: [United States / Canada, Europe, Japan and the rest of the world].

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
United States / Canada	DHL Express (1-3 Business Days) FedEx International Priority (1-3 Business Days)	£12.00
Europe (EU) excluding Greece and Slovakia	DHL Express (1-3 Working Days FedEx International Priority (1-3 Working Days)	£22.00 - Duties & Taxes Included £12.00 - Duties & Taxes Included
Greece / Slovakia	DHL Express (1-3 Working Days)	£18.00 - Duties & Taxes Included
Japan	DHL Express (1-4 Business Days) FedEx International Priority (1-4 Business Days)	£20.00
Rest of Europe	DHL Express (1-4 Business Days) FedEx International Priority (1-4 Business Days)	£20.00 £14.00
Rest of World	DHL Express (1-5 Business Days) FedEx International Priority (1-5 Business Days)	£24.00 £18.00

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Reflect Apparel is not responsible for these charges if they are applied and are your responsibility as the customer.

Please note that the customers will always be responsible for paying any import bills they may receive.

EU Orders are sent duty paid, as long as you live within an EU member state you should not have to pay any import taxes for your order.

When importing items to outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.

In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at info@reflectapparel.Co.Uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We sincerely hope you are satisfied with your Reflect purchase, if you are not, you have 14 days from receipt of your order to return it. However, if you change your mind for whatever reason, we have now created an integrated returns system for you to use. Go to https://www.reflectapparel.co.uk/pages/returns to start your return. Once the process is complete, you will be emailed a returns label. We will happily exchange your item or issue you a refund for all or part of your order.

In order to get started, all you need is the email address associated with your order and your order number to make a return with us.

Returns Process - UK CUSTOMERS ONLY

Visit https://www.reflectapparel.co.uk/pages/returns
Enter your email address and order number.
Follow the steps and select whether you would like to return or exchange your selected products.
Once you have completed the returns process and paid for the return, you will be emailed a DPD shipping label.
Please print out the returns shipping label and apply it to the outside of the box securely. Please use this to cover the original shipping label if possible.
Place the items you are returning or exchanging into the order box and seal them up securely.
Once your order has been received, and your items have passed our inspection process, We will process your store credit, refund and or exchange. You will receive a final update email when your refund or exchange is processed.

You will receive email updates throughout the process, from dropping off your return to the arrival at our warehouse.

Once we have received your parcel, it can take up to 14 working days to be processed. Please note that processing times can be longer during holiday periods.

Please be aware that any unregistered tems in your return will not be processed. If you need to make an amend to a processed return after the 24 hour period please contact reflectapparel@reflectapparel.co.uk.

Product Condition

Please be aware that we cannot process returned clothing which has been worn. Please ensure that when you try your items on that you are not wearing strong aftershaves or scents, that all product tags remain intact, and that the item is unworn and in a resellable condition. It will be at our discretion as to whether the item is in a resellable condition.”

We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at Reflectapparel@reflectapparel.Co.Uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@reflectapparel.Co.Uk